Troubleshooting

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Revision as of 18:29, 9 January 2013 by Pwilliams (Talk | contribs)
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Contents

Login Problems

  • Erase the previous username and start with a clean typing space.
  • Make sure you do not have a space in front of the 1st letter of your username.
  • Type the password slowly.
  • “Failed to authenticate” - Type the password again
  • “Bad username or password”
    • Check for typing errors.
    • Type the information again slowly

Power Issues

Is the blue light glowing just below the Samsung label and above the silver bar? If not,

  • Make sure the power cable is pushed in snugly under the monitor and on the wall.
  • Make sure the toggle switch is turned ON.

Power Plug

  • Push the ON/OFF button under the silver bar gently to see if the blue light comes on.

Samsung Silver Bar

Black Screen/Analog Message

If the screen has a black screen with signal/source lost or analog message going across the screen.

  • Locate the SOURCE button on the silver bar.
  • Gently push the button located under the word source.

View Connection Error

  • Make sure the network cable is plugged into the correct hole under the monitor.
  • Check to make sure the network cable is plugged in at the wall.
  • Check the Configuration settings (see page 2)
  • Gently wiggle the mouse and wait for the login window to appear.
  • Repeat, if needed.
Retrieved from "http://help.lisd.org/index.php/Troubleshooting"
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