Troubleshooting
From Longview ISD Technology Wiki
Contents |
Login Problems
- Erase the previous username and start with a clean typing space.
- Make sure you do not have a space in front of the 1st letter of your username.
- Type the password slowly.
- “Failed to authenticate” - Type the password again
- “Bad username or password”
- Check for typing errors.
- Type the information again slowly
Power Issues
Is the blue light glowing just below the Samsung label and above the silver bar? If not,
- Make sure the power cable is pushed in snugly under the monitor and on the wall.
- Make sure the toggle switch is turned ON.
- Push the ON/OFF button under the silver bar gently to see if the blue light comes on.
Black Screen/Analog Message
If the screen has a black screen with signal/source lost or analog message going across the screen.
- Locate the SOURCE button on the silver bar.
- Gently push the button located under the word source.
View Connection Error
- Make sure the network cable is plugged into the correct hole under the monitor. See Samsung Thin Client Hookup
- Check to make sure the network cable is plugged in at the wall.
- Check the Configuration settings. See Samsung Thin Client Network Configuration
- Gently wiggle the mouse and wait for the login window to appear.
- Repeat, if needed.
Black Screen/White Arrow
Student:
- Wait 2-3 minutes.
- After 2-3 min. call the Help Desk and give the student’s name and ID # .
Staff:
- Wait 5-10 min. to allow updates to be installed.
- After 5-10 min., if the computer still does not go to the desktop call the Help Desk 903-446-2400 and have the computer Reset.
Other Error Messages
- “Display Protocol…”
- “Agent Unreachable…”
- “Blocked by a Firewall…”
- “Domain Contoller…”
Call the Help Desk. 903-446-2400
