Troubleshooting

From Longview ISD Technology Wiki

Current revision as of 19:02, 9 January 2013

Login Problems

• Erase the previous username and start with a clean typing space.
• Make sure you do not have a space in front of the 1st letter of your username.
• Type the password slowly.
• “Failed to authenticate” - Type the password again
• “Bad username or password”
  • Check for typing errors.
  • Type the information again slowly

Power Issues

Is the blue light glowing just below the Samsung label and above the silver bar? If not,

• Make sure the power cable is pushed in snugly under the monitor and on the wall.
• Make sure the toggle switch is turned ON.

• Push the ON/OFF button under the silver bar gently to see if the blue light comes on.

Black Screen/Analog Message

If the screen has a black screen with signal/source lost or analog message going across the screen.

• Locate the SOURCE button on the silver bar.
• Gently push the button located under the word source.

View Connection Error

• Make sure the network cable is plugged into the correct hole under the monitor. See Samsung Thin Client Hookup
• Check to make sure the network cable is plugged in at the wall.
• Check the Configuration settings. See Samsung Thin Client Network Configuration
• Gently wiggle the mouse and wait for the login window to appear.
• Repeat, if needed.

Black Screen/White Arrow

Student:

• Wait 2-3 minutes.
• After 2-3 min. call the Help Desk and give the student’s name and ID # .

Staff:

• Wait 5-10 min. to allow updates to be installed.
• After 5-10 min., if the computer still does not go to the desktop call the Help Desk 903-446-2400 and have the computer Reset.

Other Error Messages

• “Display Protocol…”
• “Agent Unreachable…”
• “Blocked by a Firewall…”
• “Domain Contoller…”

Call the Help Desk. 903-446-2400

Virtual Computer/Thin Client FAQs