Troubleshooting
From Longview ISD Technology Wiki
(Difference between revisions)
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* Make sure the network cable is plugged into the correct hole under the monitor. See [[Samsung Thin Client Hookup]] | * Make sure the network cable is plugged into the correct hole under the monitor. See [[Samsung Thin Client Hookup]] | ||
* Check to make sure the network cable is plugged in at the wall. | * Check to make sure the network cable is plugged in at the wall. | ||
| - | * Check the Configuration settings | + | * Check the Configuration settings. See [[Samsung Thin Client Network Configuration]] |
| - | + | ||
* Gently wiggle the mouse and wait for the login window to appear. | * Gently wiggle the mouse and wait for the login window to appear. | ||
* Repeat, if needed. | * Repeat, if needed. | ||
Revision as of 18:34, 9 January 2013
Contents |
Login Problems
- Erase the previous username and start with a clean typing space.
- Make sure you do not have a space in front of the 1st letter of your username.
- Type the password slowly.
- “Failed to authenticate” - Type the password again
- “Bad username or password”
- Check for typing errors.
- Type the information again slowly
Power Issues
Is the blue light glowing just below the Samsung label and above the silver bar? If not,
- Make sure the power cable is pushed in snugly under the monitor and on the wall.
- Make sure the toggle switch is turned ON.
- Push the ON/OFF button under the silver bar gently to see if the blue light comes on.
Black Screen/Analog Message
If the screen has a black screen with signal/source lost or analog message going across the screen.
- Locate the SOURCE button on the silver bar.
- Gently push the button located under the word source.
View Connection Error
- Make sure the network cable is plugged into the correct hole under the monitor. See Samsung Thin Client Hookup
- Check to make sure the network cable is plugged in at the wall.
- Check the Configuration settings. See Samsung Thin Client Network Configuration
- Gently wiggle the mouse and wait for the login window to appear.
- Repeat, if needed.
