Troubleshooting

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Revision as of 18:25, 9 January 2013 (view source) Pwilliams (Talk | contribs) ← Older edit		Revision as of 18:27, 9 January 2013 (view source) Pwilliams (Talk | contribs) Newer edit →
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	[[File:ThinClientSilverBar.jpg|100px|Samsung Silver Bar]]		[[File:ThinClientSilverBar.jpg|100px|Samsung Silver Bar]]
		+
		+	==== Black Screen/Analog Message ====
		+	If the screen has a black screen with signal/source lost or analog message going across the screen.
		+	* Locate the SOURCE button on the silver bar.
		+	* Gently push the button located under the word source.
		+	* Gently wiggle the mouse and wait for the login window to appear.
		+	* Repeat, if needed.

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Revision as of 18:27, 9 January 2013

Login Problems

• Erase the previous username and start with a clean typing space.
• Make sure you do not have a space in front of the 1st letter of your username.
• Type the password slowly.
• “Failed to authenticate” - Type the password again
• “Bad username or password”
  • Check for typing errors.
  • Type the information again slowly

Power Issues

Is the blue light glowing just below the Samsung label and above the silver bar? If not,

• Make sure the power cable is pushed in snugly under the monitor and on the wall.
• Make sure the toggle switch is turned ON.

• Push the ON/OFF button under the silver bar gently to see if the blue light comes on.

Black Screen/Analog Message

If the screen has a black screen with signal/source lost or analog message going across the screen.

• Locate the SOURCE button on the silver bar.
• Gently push the button located under the word source.
• Gently wiggle the mouse and wait for the login window to appear.
• Repeat, if needed.