Virtual Machine/Thin Client FAQs

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** Staff
** Staff
** Students
** Students
-
====Virtual Machine/Samsung Hookup====
+
====Virtual Machine Hookup====
-
 
+
* '''Cable Connections'''
-
== Cable Connections ==
+
** Remove the key at the base of the thin client. (May not have one.)
-
 
+
** Raise the monitor.
-
* Remove the key at the base of the thin client. (May not have one.)
+
** Rotate the monitor sideways for ease of access to the connections.
-
* Raise the monitor.
+
** Plug in the network cable, mouse & keyboard – in a straight line as pictured.
-
* Rotate the monitor sideways for ease of access to the connections.
+
-
* Plug in the network cable, mouse & keyboard – in a straight line as pictured.
+
<br>
<br>
[[File:ThinClientCables.jpg|150px|Cable Connections]]
[[File:ThinClientCables.jpg|150px|Cable Connections]]
-
* Plug the power cable snuggly into this hole. Located on the bottom of the monitor.
+
** Plug the power cable snuggly into this hole. Located on the bottom of the monitor.
-
* The toggle switch should be in the ON position (as shown).  
+
** The toggle switch should be in the ON position (as shown).  
-
* Rotate the monitor back to the correct position, making sure the power plug is not pulled out.
+
** Rotate the monitor back to the correct position, making sure the power plug is not pulled out.
<br>
<br>
[[File:ThinClientPowerPlug.jpg|150px|Power Plug]]
[[File:ThinClientPowerPlug.jpg|150px|Power Plug]]
-
== Speakers ==
+
*'''Speakers'''
-
* Speaker Bar – Is attached either on top of the monitor or is placed under the monitor.
+
** Speaker Bar – Is attached either on top of the monitor or is placed under the monitor.
-
* Speaker wires - Plug them into the side of the monitor.
+
*8 Speaker wires - Plug them into the side of the monitor.
-
** Green audio plug into green hole
+
*** Green audio plug into green hole
-
** Black USB plug into one of the USB ports located close to the green audio plug.
+
*** Black USB plug into one of the USB ports located close to the green audio plug.
<br>
<br>
[[File:ThinClientSpeakerHookup.gif|150px|Speaker Connection]]
[[File:ThinClientSpeakerHookup.gif|150px|Speaker Connection]]
-
== Flashdrives ==
+
*'''Flashdrives'''
-
An extra USB plug is available on the side of the monitor where the speakers plug in. It can be used for a flashdrive.  
+
An extra USB plug is available on the side of the monitor where the speakers plug in. It can be used for a flashdrive. <br>
-
 
+
'''Remember''':  Remove the flashdrive before you Log Off or Shut Down the computer.
'''Remember''':  Remove the flashdrive before you Log Off or Shut Down the computer.
-
== Headset ==
+
*'''Headset'''
-
You may attach a headset to a thin client computer. (if desired & available)  
+
You may attach a headset to a thin client machine. (if desired & available)  
-
* Unplug the green audio plug from the side of the monitor.
+
** Unplug the green audio plug from the side of the monitor.
-
* Plug the headset connection into the green audio hole. The headset must have a small mini-plug connector.
+
** Plug the headset connection into the green audio hole. The headset must have a small mini-plug connector.
-
====Virtual Machine/Thin Client/Samsung Network Configuration====
+
====Virtual Machine Configuration====
-
[[Virtual Machine/Thin Client FAQs]]
+
Click the word '''OPTIONS''' in the upper left corner of the screen.
Click the word '''OPTIONS''' in the upper left corner of the screen.
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Important: if you need to make any changes in the configuration you will need to Reset or Restart the computer. Do whatever it says to do.
Important: if you need to make any changes in the configuration you will need to Reset or Restart the computer. Do whatever it says to do.
-
====Setting for Network Tab ====
+
*'''Setting for Network Tab'''
[[File:ThinClientNetworkConfig.jpg|200px|Thin Client Network Tab]]
[[File:ThinClientNetworkConfig.jpg|200px|Thin Client Network Tab]]
-
* Enable DHCP: Check.  
+
** Enable DHCP: Check.  
-
* IP Address: Will vary. Example: 10.8.4.245
+
** IP Address: Will vary. Example: 10.8.4.245
-
* Subnet Mask: 255.255.0.0
+
** Subnet Mask: 255.255.0.0
-
* Gateway: Will vary. Example: 10.8.0.1
+
** Gateway: Will vary. Example: 10.8.0.1
-
* Primary DNS Server: 10.40.7.2
+
** Primary DNS Server: 10.40.7.2
-
* Secondary DNS Server: 10.40.7.6
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** Secondary DNS Server: 10.40.7.6
-
* Domain Name: lisd.org
+
** Domain Name: lisd.org
-
* FQDN: blank
+
** FQDN: blank
-
* Ethernet Mode: Auto
+
** Ethernet Mode: Auto
-
==== Settings for VMWare Tab ====
+
*'''Settings for VMWare Tab'''
[[File:ThinClientVMWareConfig.jpg|200px|Thin Client VMWare Tab]]
[[File:ThinClientVMWareConfig.jpg|200px|Thin Client VMWare Tab]]
-
* Enable VMware View:  
+
** Enable VMware View:  
-
* Identity connection Server by: FQDN
+
** Identity connection Server by: FQDN
-
* Connection Server FQDN: nemesis.lisd.org
+
** Connection Server FQDN: nemesis.lisd.org
-
* Port: leave blank
+
** Port: leave blank
-
* SSL: no check
+
** SSL: no check
-
* Auto connect: check
+
** Auto connect: check
-
==== Settings for Discovery Tab ====
+
*'''Settings for Discovery Tab'''
[[File:ThinClientDiscoveryTab.jpg|200px|Thin Client Discovery Tab]]
[[File:ThinClientDiscoveryTab.jpg|200px|Thin Client Discovery Tab]]
*Enable Discovery: check
*Enable Discovery: check
*Enable Host discovery: check
*Enable Host discovery: check
-
==== Staff Thin Client Virtual Machine====
+
==== Staff Virtual Machine====
-
Staff members “grab” the same virtual machine (VM/Samsung) each time they log off and back on.
+
Staff members “grab” the same virtual machine (VM/Samsung/Thin Client) each time they log off and back on.
-
Staff members working from their Thin Client Virtual Machine should '''always''' save work to their H:drive. <br>  
+
Staff members working from their Virtual Machine should '''always''' save work to their H:drive. <br>  
The Save dialog box will include something like: '''jdoe$ (\\Orion) (H:)'''.<br>
The Save dialog box will include something like: '''jdoe$ (\\Orion) (H:)'''.<br>
<br>
<br>
Line 120: Line 116:
[[File:ThinClientLogin.jpg|100px|Student Login]]
[[File:ThinClientLogin.jpg|100px|Student Login]]
-
== Login Problems ==
+
* '''Login Problems'''
-
*Make sure there is not a space in front of the 1st letter of your username.
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** Make sure there is not a space in front of the 1st letter of your username.
-
*Error message, “Failed to authenticate” – Type the password again.
+
** Error message, “Failed to authenticate” – Type the password again.
-
*Error message, “Bad Username or Password” – Check for spelling errors & type the password again.
+
** Error message, “Bad Username or Password” – Check for spelling errors & type the password again.
Call the Technology Help Desk if you still cannot login.  
Call the Technology Help Desk if you still cannot login.  
903-446-2400.
903-446-2400.
-
== Printing ==
+
* '''Printing'''
Student thin clients '''do not''' allow printing.  
Student thin clients '''do not''' allow printing.  
-
== Saving Documents ==
+
*'''Saving Documents'''
-
* NEVER save files to your desktop or to My Documents.  
+
** NEVER save files to your desktop or to My Documents.  
-
* Always save to your H: drive or a flash (pen) drive.  
+
** Always save to your H: drive or a flash (pen) drive.  
'''IMPORTANT''': Once you log off the thin client student computer the computer will be deleted so it is impossible to retrieve documents you did not save correctly.
'''IMPORTANT''': Once you log off the thin client student computer the computer will be deleted so it is impossible to retrieve documents you did not save correctly.
-
==== Login Problems ====
+
* '''Login Problems'''
-
* Erase the previous username and start with a clean typing space.  
+
** Erase the previous username and start with a clean typing space.  
-
* Make sure you do not have a space in front of the 1st letter of your username.
+
** Make sure you do not have a space in front of the 1st letter of your username.
-
* Type the password slowly.  
+
** Type the password slowly.  
-
* “Failed to authenticate” - Type the password again
+
** “Failed to authenticate” - Type the password again
-
* “Bad username or password”
+
** “Bad username or password”
-
**Check for typing errors.  
+
***Check for typing errors.  
-
**Type the information again slowly
+
***Type the information again slowly
-
==== Power Issues ====
+
* '''Power Issues'''
Is the blue light glowing just below the Samsung label and above the silver bar? If not,
Is the blue light glowing just below the Samsung label and above the silver bar? If not,
-
*Make sure the power cable is pushed in snugly under the monitor and on the wall.
+
** Make sure the power cable is pushed in snugly under the monitor and on the wall.
-
*Make sure the toggle switch is turned ON.  
+
* *Make sure the toggle switch is turned ON.  
[[File:ThinClientPowerPlug.jpg|100px|Power Plug]]
[[File:ThinClientPowerPlug.jpg|100px|Power Plug]]
-
*Push the ON/OFF button under the silver bar gently to see if the blue light comes on.
+
** Push the ON/OFF button under the silver bar gently to see if the blue light comes on.
[[File:ThinClientSilverBar.jpg|100px|Samsung Silver Bar]]
[[File:ThinClientSilverBar.jpg|100px|Samsung Silver Bar]]
-
==== Black Screen/Analog Message ====
+
* '''Black Screen/Analog Message'''
If the screen has a black screen with signal/source lost or analog message going across the screen.
If the screen has a black screen with signal/source lost or analog message going across the screen.
-
* Locate the SOURCE button on the silver bar.
+
** Locate the SOURCE button on the silver bar.
-
* Gently push the button located under the word source.
+
** Gently push the button located under the word source.
-
==== View Connection Error ====
+
* '''View Connection Error'''
-
* Make sure the network cable is plugged into the correct hole under the monitor. See [[Samsung Thin Client Hookup]]
+
** Make sure the network cable is plugged into the correct hole under the monitor. See [[Samsung Thin Client Hookup]]
-
* Check to make sure the network cable is plugged in at the wall.  
+
** Check to make sure the network cable is plugged in at the wall.  
-
* Check the Configuration settings. See [[Samsung Thin Client Network Configuration]]
+
** Check the Configuration settings. See [[Samsung Thin Client Network Configuration]]
-
* Gently wiggle the mouse and wait for the login window to appear.  
+
** Gently wiggle the mouse and wait for the login window to appear.  
-
* Repeat, if needed.
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** Repeat, if needed.
-
==== Black Screen/White Arrow ====
+
* '''Black Screen/White Arrow'''
-
'''Student:'''  
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** '''Student:'''  
-
* Wait 2-3 minutes.
+
*** Wait 2-3 minutes.
-
* After 2-3 min. call the Help Desk and give the student’s name and ID # .
+
*** After 2-3 min. call the Help Desk and give the student’s name and ID # .
'''Staff:'''
'''Staff:'''
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* After 5-10 min., if the computer still does not go to the desktop call the Help Desk  903-446-2400 and have the computer Reset.
* After 5-10 min., if the computer still does not go to the desktop call the Help Desk  903-446-2400 and have the computer Reset.
-
==== Other Error Messages ====
+
* '''Other Error Messages'''
-
* “Display Protocol…”  
+
** “Display Protocol…”  
-
* “Agent Unreachable…”   
+
** “Agent Unreachable…”   
-
* “Blocked by a Firewall…”
+
** “Blocked by a Firewall…”
-
* “Domain Contoller…”
+
** “Domain Contoller…”
Call the Help Desk. 903-446-2400
Call the Help Desk. 903-446-2400

Revision as of 17:19, 23 January 2015

Contents

What Is a Virtual Machine (Samsung)

Using a virtual thin client machine is basically the same as using a desktop or laptop computer, but, there are a few differences.
Samsung Thin Client

  • A Samsung thin client virtual machine is used to access the virtual machine, but, the "computer" is not physically located in your room.
  • Any terminal can be used to access a virtual computer.
  • The virtual machines are divided into 2 basic images:
    • Staff
    • Students

Virtual Machine Hookup

  • Cable Connections
    • Remove the key at the base of the thin client. (May not have one.)
    • Raise the monitor.
    • Rotate the monitor sideways for ease of access to the connections.
    • Plug in the network cable, mouse & keyboard – in a straight line as pictured.


Cable Connections

    • Plug the power cable snuggly into this hole. Located on the bottom of the monitor.
    • The toggle switch should be in the ON position (as shown).
    • Rotate the monitor back to the correct position, making sure the power plug is not pulled out.


Power Plug

  • Speakers
    • Speaker Bar – Is attached either on top of the monitor or is placed under the monitor.
  • 8 Speaker wires - Plug them into the side of the monitor.
      • Green audio plug into green hole
      • Black USB plug into one of the USB ports located close to the green audio plug.


Speaker Connection

  • Flashdrives

An extra USB plug is available on the side of the monitor where the speakers plug in. It can be used for a flashdrive.
Remember: Remove the flashdrive before you Log Off or Shut Down the computer.

  • Headset

You may attach a headset to a thin client machine. (if desired & available)

    • Unplug the green audio plug from the side of the monitor.
    • Plug the headset connection into the green audio hole. The headset must have a small mini-plug connector.

Virtual Machine Configuration

Click the word OPTIONS in the upper left corner of the screen.
Thin Client Options Menu Choose CONFIGURATION. Under Configuration a window will come up which will have several tabs across the top.

Main tabs to check for configuration: Network Tab, VMWare View Tab, Discovery Tab

Important: if you need to make any changes in the configuration you will need to Reset or Restart the computer. Do whatever it says to do.

  • Setting for Network Tab

Thin Client Network Tab

    • Enable DHCP: Check.
    • IP Address: Will vary. Example: 10.8.4.245
    • Subnet Mask: 255.255.0.0
    • Gateway: Will vary. Example: 10.8.0.1
    • Primary DNS Server: 10.40.7.2
    • Secondary DNS Server: 10.40.7.6
    • Domain Name: lisd.org
    • FQDN: blank
    • Ethernet Mode: Auto
  • Settings for VMWare Tab

Thin Client VMWare Tab

    • Enable VMware View:
    • Identity connection Server by: FQDN
    • Connection Server FQDN: nemesis.lisd.org
    • Port: leave blank
    • SSL: no check
    • Auto connect: check
  • Settings for Discovery Tab

Thin Client Discovery Tab

  • Enable Discovery: check
  • Enable Host discovery: check

Staff Virtual Machine

Staff members “grab” the same virtual machine (VM/Samsung/Thin Client) each time they log off and back on. Staff members working from their Virtual Machine should always save work to their H:drive.
The Save dialog box will include something like: jdoe$ (\\Orion) (H:).

Staff members can:

  • Set up the Internet Explorer home page and/or Google Chrome home page.
  • Set their start menu to look a specific way and can add programs to it.
  • Ask technology staff to assign specific printers to their Virtual Machine. (Staff members should not attempt to install a printer.)


If a staff VM becomes unresponsive the technology department may solve this problem by deleting the current VM machine assigned to the staff member and assigning a new virtual machine.
This will:

  • Delete the staff VM
  • Delete the Favorites (web pages) saved in IE or Google Chrome (unless the staff member is logged into Google Chrome browser prior to saving to Favorites).
  • Delete any files saved to the Desktop, My Documents folder, and Downloads folder.


Warning
Files saved to a path that includes: ▸Doe, Jane ▸Downloads, will be deleted from the staff member's unresponsive Virtual Machine when technology assigns the staff member a new Virtual Machine.

Setting Staff Default Printer

On staff thin clients, each staff member must select your own default printer.

  • Click the Start button and then choose the printer icon to view the printer choices you have.
  • Right-click on the printer you want to set as you default printer and choose “Set as Default Printer”.

If you need a printer added to your printer choices, contact your ITS.

Basics for Students

Logging On

  • Enter your ID # and password.
  • Click Connect.


Student Login

  • Login Problems
    • Make sure there is not a space in front of the 1st letter of your username.
    • Error message, “Failed to authenticate” – Type the password again.
    • Error message, “Bad Username or Password” – Check for spelling errors & type the password again.

Call the Technology Help Desk if you still cannot login. 903-446-2400.

  • Printing

Student thin clients do not allow printing.

  • Saving Documents
    • NEVER save files to your desktop or to My Documents.
    • Always save to your H: drive or a flash (pen) drive.

IMPORTANT: Once you log off the thin client student computer the computer will be deleted so it is impossible to retrieve documents you did not save correctly.

  • Login Problems
    • Erase the previous username and start with a clean typing space.
    • Make sure you do not have a space in front of the 1st letter of your username.
    • Type the password slowly.
    • “Failed to authenticate” - Type the password again
    • “Bad username or password”
      • Check for typing errors.
      • Type the information again slowly
  • Power Issues

Is the blue light glowing just below the Samsung label and above the silver bar? If not,

    • Make sure the power cable is pushed in snugly under the monitor and on the wall.
  • *Make sure the toggle switch is turned ON.

Power Plug

    • Push the ON/OFF button under the silver bar gently to see if the blue light comes on.

Samsung Silver Bar

  • Black Screen/Analog Message

If the screen has a black screen with signal/source lost or analog message going across the screen.

    • Locate the SOURCE button on the silver bar.
    • Gently push the button located under the word source.
  • View Connection Error
    • Make sure the network cable is plugged into the correct hole under the monitor. See Samsung Thin Client Hookup
    • Check to make sure the network cable is plugged in at the wall.
    • Check the Configuration settings. See Samsung Thin Client Network Configuration
    • Gently wiggle the mouse and wait for the login window to appear.
    • Repeat, if needed.
  • Black Screen/White Arrow
    • Student:
      • Wait 2-3 minutes.
      • After 2-3 min. call the Help Desk and give the student’s name and ID # .

Staff:

  • Wait 5-10 min. to allow updates to be installed.
  • After 5-10 min., if the computer still does not go to the desktop call the Help Desk 903-446-2400 and have the computer Reset.
  • Other Error Messages
    • “Display Protocol…”
    • “Agent Unreachable…”
    • “Blocked by a Firewall…”
    • “Domain Contoller…”

Call the Help Desk. 903-446-2400

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