Virtual Machine/Thin Client FAQs

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====What Is a Virtual Machine (Samsung) ====
====What Is a Virtual Machine (Samsung) ====
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Using a virtual thin client machine is basically the same as using a desktop or laptop computer, but, there are a few differences.   
+
Using a virtual machine/thin client is basically the same as using a desktop or laptop computer, but, there are a few differences.   
<br>
<br>
[[File:SamsungThinClient.jpg|75px|Samsung Thin Client]]
[[File:SamsungThinClient.jpg|75px|Samsung Thin Client]]
-
* A Samsung thin client virtual machine is used to access the virtual machine, but, the "computer" is not physically located in your room.
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* A Samsung is used to access the virtual machine, but, the "machine" is not physically located in your room.
-
* Any terminal can be used to access a virtual computer.
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* Any Samsung can be used to access a user's virtual machine.
-
* The virtual machines are divided into 2 basic images:
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* There are two basic images: one for Staff and another for students.
-
** Staff
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<br>
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** Students
+
----
-
====Virtual Machine/Samsung Hookup====
+
-
 
+
-
== Cable Connections ==
+
-
* Remove the key at the base of the thin client. (May not have one.)
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====Virtual Machine Hookup====
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* Raise the monitor.
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* '''Cable Connections'''
-
* Rotate the monitor sideways for ease of access to the connections.
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[[File:ThinClientCables.jpg|150px|Cable Connections]]<br>
-
* Plug in the network cable, mouse & keyboard – in a straight line as pictured.
+
** Remove the key at the base of the thin client. (May not have one.)
-
<br>
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** Raise the machine.
-
[[File:ThinClientCables.jpg|150px|Cable Connections]]
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** Rotate the machine sideways for ease of access to the connections.
-
* Plug the power cable snuggly into this hole. Located on the bottom of the monitor.
+
** Plug in the network cable, mouse & keyboard – in a straight line as pictured.
-
* The toggle switch should be in the ON position (as shown).
+
-
* Rotate the monitor back to the correct position, making sure the power plug is not pulled out.
+
<br>
<br>
 +
* '''Power Plug'''
[[File:ThinClientPowerPlug.jpg|150px|Power Plug]]
[[File:ThinClientPowerPlug.jpg|150px|Power Plug]]
-
 
+
** Plug the power cable snugly into the three pronged hole located on the bottom of the machine.
-
== Speakers ==
+
** The toggle switch should be in the ON position (as shown).
-
* Speaker Bar – Is attached either on top of the monitor or is placed under the monitor.
+
** Rotate the monitor back to the correct position, making sure the power plug is not pulled out.
-
* Speaker wires - Plug them into the side of the monitor.
+
-
** Green audio plug into green hole
+
-
** Black USB plug into one of the USB ports located close to the green audio plug.
+
<br>
<br>
 +
* '''Speakers'''
[[File:ThinClientSpeakerHookup.gif|150px|Speaker Connection]]
[[File:ThinClientSpeakerHookup.gif|150px|Speaker Connection]]
 +
** Speaker Bar – Is attached either on top of the machine or is placed under the machine.
 +
** Speaker wires - Plug them into the side of the machine.
 +
*** Green audio plug into green hole
 +
*** Black USB plug into one of the USB ports located close to the green audio plug.
 +
<br>
-
== Flashdrives ==
+
* '''Flashdrives'''
-
An extra USB plug is available on the side of the monitor where the speakers plug in. It can be used for a flashdrive.  
+
An extra USB plug is available on the side of the machine where the speakers plug in. It can be used for a flash drive. <br>
 +
'''Remember''':  Remove the flash drive before you Log Off.
-
'''Remember''':  Remove the flashdrive before you Log Off or Shut Down the computer.
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* '''Headset'''
 +
You may attach a headset to a thin client machine. (if desired & available)
 +
** Unplug the green audio plug from the side of the machine.
 +
** Plug the headset connection into the green audio hole. The headset must have a small mini-plug connector.
 +
<br>
 +
----
-
== Headset ==
+
====Virtual Machine Configuration====
-
You may attach a headset to a thin client computer. (if desired & available)
+
-
* Unplug the green audio plug from the side of the monitor.
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* Click the word '''OPTIONS''' in the upper left corner of the screen.
-
* Plug the headset connection into the green audio hole. The headset must have a small mini-plug connector.
+
-
 
+
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====Virtual Machine/Thin Client/Samsung Network Configuration====
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-
[[Virtual Machine/Thin Client FAQs]]
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-
 
+
-
Click the word '''OPTIONS''' in the upper left corner of the screen.
+
<br>
<br>
-
[[File:ThinClientOptions.jpg|75px|Thin Client Options Menu]]
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[[File:ThinClientOptions.jpg|75px|Thin Client Options Menu]] <br>
Choose '''CONFIGURATION'''.
Choose '''CONFIGURATION'''.
-
Under Configuration a window will come up which will have several tabs across the top.
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* Under Configuration a window will come up which will have several tabs across the top.
-
 
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* Main tabs to check for configuration: Network Tab, VMWare View Tab, Discovery Tab
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Main tabs to check for configuration: Network Tab, VMWare View Tab, Discovery Tab
+
-
Important: if you need to make any changes in the configuration you will need to Reset or Restart the computer. Do whatever it says to do.
+
'''Important''': if you need to make any changes in the configuration you will need to Reset or Restart the computer. Do whatever it says to do.
-
====Setting for Network Tab ====
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*'''Setting for Network Tab'''
-
[[File:ThinClientNetworkConfig.jpg|200px|Thin Client Network Tab]]
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[[File:ThinClientNetworkConfig.jpg|200px|Thin Client Network Tab]] <br>
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* Enable DHCP: Check.  
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** Enable DHCP: Check.  
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* IP Address: Will vary. Example: 10.8.4.245
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** IP Address: Will vary. Example: 10.8.4.245
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* Subnet Mask: 255.255.0.0
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** Subnet Mask: 255.255.0.0
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* Gateway: Will vary. Example: 10.8.0.1
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** Gateway: Will vary. Example: 10.8.0.1
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* Primary DNS Server: 10.40.7.2
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** Primary DNS Server: 10.40.7.2
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* Secondary DNS Server: 10.40.7.6
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** Secondary DNS Server: 10.40.7.6
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* Domain Name: lisd.org
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** Domain Name: lisd.org
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* FQDN: blank
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** FQDN: blank
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* Ethernet Mode: Auto
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** Ethernet Mode: Auto
-
==== Settings for VMWare Tab ====
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*'''Settings for VMWare Tab'''
[[File:ThinClientVMWareConfig.jpg|200px|Thin Client VMWare Tab]]
[[File:ThinClientVMWareConfig.jpg|200px|Thin Client VMWare Tab]]
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* Enable VMware View:  
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** Enable VMware View:  
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* Identity connection Server by: FQDN
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** Identity connection Server by: FQDN
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* Connection Server FQDN: nemesis.lisd.org
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** Connection Server FQDN: nemesis.lisd.org
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* Port: leave blank
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** Port: leave blank
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* SSL: no check
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** SSL: no check
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* Auto connect: check
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** Auto connect: check
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==== Settings for Discovery Tab ====
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*'''Settings for Discovery Tab'''
[[File:ThinClientDiscoveryTab.jpg|200px|Thin Client Discovery Tab]]
[[File:ThinClientDiscoveryTab.jpg|200px|Thin Client Discovery Tab]]
*Enable Discovery: check
*Enable Discovery: check
*Enable Host discovery: check
*Enable Host discovery: check
-
 
+
<br>
-
==== Staff Thin Client Virtual Machine====
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----
-
Staff members “grab” the same virtual machine (VM/Samsung) each time they log off and back on.
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==== Staff Virtual Machine====
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Staff members working from their Thin Client Virtual Machine should '''always''' save work to their H:drive. <br>  
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Staff members “grab” the same virtual machine (VM/Samsung/Thin Client) each time they log off and back on.
 +
Staff members working from their Virtual Machine should '''always''' save work to their H:drive. <br>  
The Save dialog box will include something like: '''jdoe$ (\\Orion) (H:)'''.<br>
The Save dialog box will include something like: '''jdoe$ (\\Orion) (H:)'''.<br>
<br>
<br>
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Files saved to a path that includes: ▸Doe, Jane ▸Downloads, will be deleted from the staff member's unresponsive Virtual Machine when technology assigns the staff member a new Virtual Machine.
Files saved to a path that includes: ▸Doe, Jane ▸Downloads, will be deleted from the staff member's unresponsive Virtual Machine when technology assigns the staff member a new Virtual Machine.
<br>
<br>
-
 
+
----
==== Setting Staff Default Printer ====
==== Setting Staff Default Printer ====
On staff thin clients, each staff member must select your own default printer.
On staff thin clients, each staff member must select your own default printer.
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If you need a printer added to your printer choices, contact your ITS.  
If you need a printer added to your printer choices, contact your ITS.  
-
 
+
<br>
 +
----
====Basics for Students====
====Basics for Students====
-
== Logging On ==
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* '''Logging On'''
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*Enter your ID # and password.  
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** Enter your ID # and password.  
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*Click Connect.
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** Click Connect.
<br>
<br>
[[File:ThinClientLogin.jpg|100px|Student Login]]
[[File:ThinClientLogin.jpg|100px|Student Login]]
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== Login Problems ==
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* '''Login Problems'''
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*Make sure there is not a space in front of the 1st letter of your username.
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** Make sure there is not a space in front of the 1st letter of your username.
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*Error message, “Failed to authenticate” – Type the password again.
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** Error message, “Failed to authenticate” – Type the password again.
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*Error message, “Bad Username or Password” – Check for spelling errors & type the password again.
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** Error message, “Bad Username or Password” – Check for spelling errors & type the password again.
Call the Technology Help Desk if you still cannot login.  
Call the Technology Help Desk if you still cannot login.  
903-446-2400.
903-446-2400.
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== Printing ==
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* '''Printing'''
Student thin clients '''do not''' allow printing.  
Student thin clients '''do not''' allow printing.  
-
== Saving Documents ==
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*'''Saving Documents'''
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* NEVER save files to your desktop or to My Documents.  
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** NEVER save files to your desktop or to My Documents.  
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* Always save to your H: drive or a flash (pen) drive.  
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** Always save to your H: drive or a flash (pen) drive.  
'''IMPORTANT''': Once you log off the thin client student computer the computer will be deleted so it is impossible to retrieve documents you did not save correctly.
'''IMPORTANT''': Once you log off the thin client student computer the computer will be deleted so it is impossible to retrieve documents you did not save correctly.
-
==== Login Problems ====
+
====General Troubleshooting====
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* Erase the previous username and start with a clean typing space.
+
-
* Make sure you do not have a space in front of the 1st letter of your username.
+
-
* Type the password slowly.
+
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* “Failed to authenticate” - Type the password again
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* “Bad username or password”
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-
**Check for typing errors.
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-
**Type the information again slowly
+
-
==== Power Issues ====
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*'''Login Issues'''
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Is the blue light glowing just below the Samsung label and above the silver bar? If not,
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** Erase the previous username and start with a clean typing space.
-
*Make sure the power cable is pushed in snugly under the monitor and on the wall.
+
** Make sure you do not have a space in front of the 1st letter of your username.
-
*Make sure the toggle switch is turned ON.  
+
** Type the password slowly.
 +
** “Failed to authenticate” - Type the password again
 +
** “Bad username or password”
 +
***Check for typing errors.
 +
***Type the information again slowly
 +
 
 +
* '''Power Issues'''
 +
** Is the blue light glowing just below the Samsung label and above the silver bar? If not,
 +
*** Make sure the power cable is pushed in snugly under the monitor and on the wall.
 +
** Make sure the toggle switch is turned ON.  
[[File:ThinClientPowerPlug.jpg|100px|Power Plug]]
[[File:ThinClientPowerPlug.jpg|100px|Power Plug]]
-
*Push the ON/OFF button under the silver bar gently to see if the blue light comes on.
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** Push the ON/OFF button under the silver bar gently to see if the blue light comes on.
[[File:ThinClientSilverBar.jpg|100px|Samsung Silver Bar]]
[[File:ThinClientSilverBar.jpg|100px|Samsung Silver Bar]]
-
==== Black Screen/Analog Message ====
+
* '''Black Screen/Analog Message'''
If the screen has a black screen with signal/source lost or analog message going across the screen.
If the screen has a black screen with signal/source lost or analog message going across the screen.
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* Locate the SOURCE button on the silver bar.
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** Locate the SOURCE button on the silver bar.
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* Gently push the button located under the word source.
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** Gently push the button located under the word source.
-
==== View Connection Error ====
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* '''View Connection Error'''
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* Make sure the network cable is plugged into the correct hole under the monitor. See [[Samsung Thin Client Hookup]]
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** Make sure the network cable is plugged into the correct hole under the monitor. See [[Samsung Thin Client Hookup]]
-
* Check to make sure the network cable is plugged in at the wall.  
+
** Check to make sure the network cable is plugged in at the wall.  
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* Check the Configuration settings. See [[Samsung Thin Client Network Configuration]]
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** Check the Configuration settings. See [[Samsung Thin Client Network Configuration]]
-
* Gently wiggle the mouse and wait for the login window to appear.  
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** Gently wiggle the mouse and wait for the login window to appear.  
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* Repeat, if needed.
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** Repeat, if needed.
-
==== Black Screen/White Arrow ====
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* '''Black Screen/White Arrow'''
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'''Student:'''  
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** '''Student:'''  
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* Wait 2-3 minutes.
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*** Wait 2-3 minutes.
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* After 2-3 min. call the Help Desk and give the student’s name and ID # .
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*** After 2-3 min. call the Help Desk and give the student’s name and ID # .
-
'''Staff:'''
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**'''Staff:'''
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* Wait 5-10 min. to allow updates to be installed.
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*** Wait 5-10 min. to allow updates to be installed.
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* After 5-10 min., if the computer still does not go to the desktop call the Help Desk  903-446-2400 and have the computer Reset.
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*** After 5-10 min., if the computer still does not go to the desktop call the Help Desk  903-446-2400 and have the computer Reset.
-
==== Other Error Messages ====
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* '''Other Error Messages'''
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* “Display Protocol…”  
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** “Display Protocol…”  
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* “Agent Unreachable…”   
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** “Agent Unreachable…”   
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* “Blocked by a Firewall…”
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** “Blocked by a Firewall…”
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* “Domain Contoller…”
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** “Domain Contoller…”
Call the Help Desk. 903-446-2400
Call the Help Desk. 903-446-2400
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bottom:32px; left:2%; z-index:9999; padding:0; margin:0;"><span style="color:blue;
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font-size:8pt; font-face:verdana,sans-serif;  border:0.2em outset #ceebf7;
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padding:0.1em; font-weight:bolder; -moz-border-radius:8px; ">
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[[#top| Back to the Top ]]</span></div>
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<br>
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[[Main Page]]

Current revision as of 19:08, 15 August 2016

Contents

What Is a Virtual Machine (Samsung)

Using a virtual machine/thin client is basically the same as using a desktop or laptop computer, but, there are a few differences.
Samsung Thin Client

  • A Samsung is used to access the virtual machine, but, the "machine" is not physically located in your room.
  • Any Samsung can be used to access a user's virtual machine.
  • There are two basic images: one for Staff and another for students.



Virtual Machine Hookup

  • Cable Connections

Cable Connections

    • Remove the key at the base of the thin client. (May not have one.)
    • Raise the machine.
    • Rotate the machine sideways for ease of access to the connections.
    • Plug in the network cable, mouse & keyboard – in a straight line as pictured.


  • Power Plug

Power Plug

    • Plug the power cable snugly into the three pronged hole located on the bottom of the machine.
    • The toggle switch should be in the ON position (as shown).
    • Rotate the monitor back to the correct position, making sure the power plug is not pulled out.


  • Speakers

Speaker Connection

    • Speaker Bar – Is attached either on top of the machine or is placed under the machine.
    • Speaker wires - Plug them into the side of the machine.
      • Green audio plug into green hole
      • Black USB plug into one of the USB ports located close to the green audio plug.


  • Flashdrives

An extra USB plug is available on the side of the machine where the speakers plug in. It can be used for a flash drive.
Remember: Remove the flash drive before you Log Off.

  • Headset

You may attach a headset to a thin client machine. (if desired & available)

    • Unplug the green audio plug from the side of the machine.
    • Plug the headset connection into the green audio hole. The headset must have a small mini-plug connector.



Virtual Machine Configuration

  • Click the word OPTIONS in the upper left corner of the screen.


Thin Client Options Menu
Choose CONFIGURATION.

  • Under Configuration a window will come up which will have several tabs across the top.
  • Main tabs to check for configuration: Network Tab, VMWare View Tab, Discovery Tab

Important: if you need to make any changes in the configuration you will need to Reset or Restart the computer. Do whatever it says to do.

  • Setting for Network Tab

Thin Client Network Tab

    • Enable DHCP: Check.
    • IP Address: Will vary. Example: 10.8.4.245
    • Subnet Mask: 255.255.0.0
    • Gateway: Will vary. Example: 10.8.0.1
    • Primary DNS Server: 10.40.7.2
    • Secondary DNS Server: 10.40.7.6
    • Domain Name: lisd.org
    • FQDN: blank
    • Ethernet Mode: Auto
  • Settings for VMWare Tab

Thin Client VMWare Tab

    • Enable VMware View:
    • Identity connection Server by: FQDN
    • Connection Server FQDN: nemesis.lisd.org
    • Port: leave blank
    • SSL: no check
    • Auto connect: check
  • Settings for Discovery Tab

Thin Client Discovery Tab

  • Enable Discovery: check
  • Enable Host discovery: check



Staff Virtual Machine

Staff members “grab” the same virtual machine (VM/Samsung/Thin Client) each time they log off and back on. Staff members working from their Virtual Machine should always save work to their H:drive.
The Save dialog box will include something like: jdoe$ (\\Orion) (H:).

Staff members can:

  • Set up the Internet Explorer home page and/or Google Chrome home page.
  • Set their start menu to look a specific way and can add programs to it.
  • Ask technology staff to assign specific printers to their Virtual Machine. (Staff members should not attempt to install a printer.)


If a staff VM becomes unresponsive the technology department may solve this problem by deleting the current VM machine assigned to the staff member and assigning a new virtual machine.
This will:

  • Delete the staff VM
  • Delete the Favorites (web pages) saved in IE or Google Chrome (unless the staff member is logged into Google Chrome browser prior to saving to Favorites).
  • Delete any files saved to the Desktop, My Documents folder, and Downloads folder.


Warning
Files saved to a path that includes: ▸Doe, Jane ▸Downloads, will be deleted from the staff member's unresponsive Virtual Machine when technology assigns the staff member a new Virtual Machine.


Setting Staff Default Printer

On staff thin clients, each staff member must select your own default printer.

  • Click the Start button and then choose the printer icon to view the printer choices you have.
  • Right-click on the printer you want to set as you default printer and choose “Set as Default Printer”.

If you need a printer added to your printer choices, contact your ITS.


Basics for Students

  • Logging On
    • Enter your ID # and password.
    • Click Connect.


Student Login

  • Login Problems
    • Make sure there is not a space in front of the 1st letter of your username.
    • Error message, “Failed to authenticate” – Type the password again.
    • Error message, “Bad Username or Password” – Check for spelling errors & type the password again.

Call the Technology Help Desk if you still cannot login. 903-446-2400.

  • Printing

Student thin clients do not allow printing.

  • Saving Documents
    • NEVER save files to your desktop or to My Documents.
    • Always save to your H: drive or a flash (pen) drive.

IMPORTANT: Once you log off the thin client student computer the computer will be deleted so it is impossible to retrieve documents you did not save correctly.

General Troubleshooting

  • Login Issues
    • Erase the previous username and start with a clean typing space.
    • Make sure you do not have a space in front of the 1st letter of your username.
    • Type the password slowly.
    • “Failed to authenticate” - Type the password again
    • “Bad username or password”
      • Check for typing errors.
      • Type the information again slowly
  • Power Issues
    • Is the blue light glowing just below the Samsung label and above the silver bar? If not,
      • Make sure the power cable is pushed in snugly under the monitor and on the wall.
    • Make sure the toggle switch is turned ON.

Power Plug

    • Push the ON/OFF button under the silver bar gently to see if the blue light comes on.

Samsung Silver Bar

  • Black Screen/Analog Message

If the screen has a black screen with signal/source lost or analog message going across the screen.

    • Locate the SOURCE button on the silver bar.
    • Gently push the button located under the word source.
  • View Connection Error
    • Make sure the network cable is plugged into the correct hole under the monitor. See Samsung Thin Client Hookup
    • Check to make sure the network cable is plugged in at the wall.
    • Check the Configuration settings. See Samsung Thin Client Network Configuration
    • Gently wiggle the mouse and wait for the login window to appear.
    • Repeat, if needed.
  • Black Screen/White Arrow
    • Student:
      • Wait 2-3 minutes.
      • After 2-3 min. call the Help Desk and give the student’s name and ID # .
    • Staff:
      • Wait 5-10 min. to allow updates to be installed.
      • After 5-10 min., if the computer still does not go to the desktop call the Help Desk 903-446-2400 and have the computer Reset.
  • Other Error Messages
    • “Display Protocol…”
    • “Agent Unreachable…”
    • “Blocked by a Firewall…”
    • “Domain Contoller…”

Call the Help Desk. 903-446-2400



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