Troubleshooting

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Line 5: Line 5:
* “Failed to authenticate” - Type the password again
* “Failed to authenticate” - Type the password again
* “Bad username or password”
* “Bad username or password”
-
***Check for typing errors.  
+
**Check for typing errors.  
-
***Type the information again slowly
+
**Type the information again slowly

Revision as of 18:14, 9 January 2013

Login Problems

  • Erase the previous username and start with a clean typing space.
  • Make sure you do not have a space in front of the 1st letter of your username.
  • Type the password slowly.
  • “Failed to authenticate” - Type the password again
  • “Bad username or password”
    • Check for typing errors.
    • Type the information again slowly
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