Report a problem
From Longview ISD Technology Wiki
(Difference between revisions)
| Line 1: | Line 1: | ||
| + | ===Online Help Request Form === | ||
[http://www.lisd.org/helprequest/ Here] is where you can report a problem with your computer, Cisco telephone, projector, printer, Elmo, Qomo tablet, etc. | [http://www.lisd.org/helprequest/ Here] is where you can report a problem with your computer, Cisco telephone, projector, printer, Elmo, Qomo tablet, etc. | ||
| - | Please be prepared to include the following information: | + | Please be prepared to include the following information about your computer: |
| - | + | ||
::Serial Number - If you can log in, right-click on My Computer>Properties>Computer Name. The Computer Name contains the serial number, for example: '''DH12345.lisd.org'''. | ::Serial Number - If you can log in, right-click on My Computer>Properties>Computer Name. The Computer Name contains the serial number, for example: '''DH12345.lisd.org'''. | ||
::Location of the equipment - include: Campus and room number | ::Location of the equipment - include: Campus and room number | ||
| Line 8: | Line 9: | ||
::Description of troubleshooting you have done. | ::Description of troubleshooting you have done. | ||
| - | + | === Email the HelpDesk === | |
Another way is to send an email to help@lisd.org. E-mail is a great option for a quick answer. What is our mail server's name would be one example. If your question gets technical and involved, the person helping you through e-mail will probably send you to our third option. | Another way is to send an email to help@lisd.org. E-mail is a great option for a quick answer. What is our mail server's name would be one example. If your question gets technical and involved, the person helping you through e-mail will probably send you to our third option. | ||
| + | === Call === | ||
When all else fails, call the Help Desk: 903-446-2400. | When all else fails, call the Help Desk: 903-446-2400. | ||
Revision as of 23:34, 13 February 2013
Online Help Request Form
Here is where you can report a problem with your computer, Cisco telephone, projector, printer, Elmo, Qomo tablet, etc. Please be prepared to include the following information about your computer:
-
- Serial Number - If you can log in, right-click on My Computer>Properties>Computer Name. The Computer Name contains the serial number, for example: DH12345.lisd.org.
- Location of the equipment - include: Campus and room number
- Your name and LISD email address
- Brief description of problem
- Description of troubleshooting you have done.
Email the HelpDesk
Another way is to send an email to help@lisd.org. E-mail is a great option for a quick answer. What is our mail server's name would be one example. If your question gets technical and involved, the person helping you through e-mail will probably send you to our third option.
Call
When all else fails, call the Help Desk: 903-446-2400.
