Report a problem
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Patjohnson (Talk | contribs) (Created page with 'Here is where you can report a problem with your computer, Cisco telephone, projector, printer, Elmo, Qomo tablet, etc. Please be prepared to include the following information: =…') |
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| - | Here is where you can report a problem with your computer, Cisco telephone, projector, printer, Elmo, Qomo tablet, etc. | + | [http://www.lisd.org/helprequest/ Here] is where you can report a problem with your computer, Cisco telephone, projector, printer, Elmo, Qomo tablet, etc. |
Please be prepared to include the following information: | Please be prepared to include the following information: | ||
=== Computer === | === Computer === | ||
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::Brief description of problem | ::Brief description of problem | ||
::Description of troubleshooting you have done. | ::Description of troubleshooting you have done. | ||
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| + | Another way is to send an email to help@lisd.org. E-mail is a great option for a quick answer. What is our mail server's name would be one example. If your question gets technical and involved, the person helping you through e-mail will probably send you to our third option. | ||
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| + | When all else fails, call the Help Desk: 903-446-2400. | ||
Revision as of 23:30, 13 February 2013
Here is where you can report a problem with your computer, Cisco telephone, projector, printer, Elmo, Qomo tablet, etc. Please be prepared to include the following information:
Computer
-
- Serial Number - If you can log in, right-click on My Computer>Properties>Computer Name. The Computer Name contains the serial number, for example: DH12345.lisd.org.
- Location of the equipment - include: Campus and room number
- Your name and LISD email address
- Brief description of problem
- Description of troubleshooting you have done.
Another way is to send an email to help@lisd.org. E-mail is a great option for a quick answer. What is our mail server's name would be one example. If your question gets technical and involved, the person helping you through e-mail will probably send you to our third option.
When all else fails, call the Help Desk: 903-446-2400.
